Canvas not loading or can't submit an assignment?

The Problems:

The submit button not working is related to Microsoft`s Smart Screen Filter blocking Canvas submissions.

Another possibility is bad data is being stored in your browser`s cache. There is a seperate article for that located here.


Options to fix the issues

  • Clear your browser cache. Instructions here.

Or

  • Run Windows updates. The Window 10 Anniversary update delivers an update to Edge which solves this problem.

    Keep in mind, Windows updates can take awhile to install. If you need to submit an assignment right away, then download one of the browsers below.

Or

  • Download another browser:
    • Chrome - Download here
    • Firefox - download here

More Resources


If you are still having problems submitting assignments after updating Windows 10 to the Anniversary update or while using another browser, please email the IT department by using helpdesk@eou.edu.

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FAQ details:
Published date: 03/14/2017 7:21PM
Last updated: 03/14/2017 7:38PM (Will Lehnertz)
Author: Will Lehnertz
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