Video URL: https://youtu.be/sXv3K8jkfWw
On the Contact (Student Information) view, select Send SMS button
SMS Texting Screen Whate each field means: Sender ID: EOU’s phone number that will show up on text’s until they add us in their contacts. Selected Numbers: Student record you are sending message to. Use Templates: Optional to custom message from user.
Advisor generic 2016 template
Body: Use this view to type custom message. Note: Downside to this route, there are no merge fields to use in this format.
Use Templates: “Advisor generic 2017” Body: includes merge fields from contact.
Use this view to type a custom message after the first name merge field. Delete the filler words and compose a message to the student.
Incoming SMS: texting coming into the system. Incoming SMS Number: Number assigned in the system. Mobile Number: Number the message came from. SMS text: Message sent to EOU. Inbound Number: 5417900910 = EOU’s texting number. Created By: Date and time of the message received. Created Date: Date of the record created.
SMS History: texts sent. Record number: Number assigned in the system. SenderId: Number the text message is sent from (EOU). Mobile Number: Number the text message is sent to. SMSText: Message sent to the contact. Created Date: Date the message was sent.