ATTENTION: THE INFORMATION IN THIS ARTICLE MAY BE OUTDATED SINCE MAY 25, 2018 DUE TO OPT IN/OUT CONSENT CHANGES. PLEASE REFER TO https://kb.eou.edu/faq/how-do-our-consent-fields-work FOR UPDATED INFORMATION.
SMS functionality in the CRM highly depends on whether a student has opted in or out of this type of communication.
There are two fields that are used in conjunction to determine the opt in status of a student:
Below, the Status column will be described.
Note: The status column is not a field in the CRM, it is terminology for describing what the first two columns represent.
This indicates a student replied stop:
When opting a student in or out manually it is important to follow this table.
The first two columns show what values are required for the two fields to meet the desired status. Important: When opting out a student, always be sure to clear the date field before you save. This is represented in the table above via row 4.
There are several ways these fields will be used by automatic processes: