How to use the OpenVPN Client

Why do I need VPN?

Certain EOU services, such as Banner INB, are only available from on-campus. VPN allows an off-campus device to connect to such services as if it were on-campus. See the EOU OpenVPN Remote Access article for more information.

How do I get VPN access?

If you are a Banner user, you should already have VPN access applied to your account. For other VPN access requests, please fill out the Data Access Permission Form.

Instructions for completing the form for VPN access are available in the EOU OpenVPN Remote Access article.


Installation

Installing on a personal (non-EOU owned) computer

  1. If the computer is owned or managed by a different organization, you may need to request assisance from that organization’s technical support department.
  2. Obtain the client installer appropriate for your device.
  3. Once installed, the OpenVPN Connect application will be available on your device.

Installing on an EOU-managed Windows computer

  • If the computer is connected to the EOU campus network, the OpenVPN Connect client is available for installation in the Software Center.
  • If the computer is not on the EOU network (or if it is running MacOS), please email helpdesk@eou.edu. An agent will need to schedule a time to remote in to your computer in order to install the application for you.

Using the OpenVPN Connect client

Launching the App

  1. Launch the OpenVPN Connect client.
  2. For Windows and MacOS: the app may be hidden on launch, but a notification icon should be added to your system tray (Windows) or menu bar (MacOS). Click the icon and choose “Open app” to see the application window.
    • In Windows: look for the OpenVPN status icon in the task bar, near the clock. Image
    • In MacOS: look for the OpenVPN status icon in the menu bar, near the clock. Image
  3. An onboarding tour may pop up. Feel free to click through or hit the X in the corner. Image

Importing the EOU VPN Profile

Depending on how the application was installed, the EOU VPN Profile may need to be imported. If a connection profile is displayed, skip to the next section below.

  1. If you need to import a VPN profile, you will be asked to provide the URL for the VPN server
  2. Fill in the URL for the server so that https://openvpn-as.eou.edu is displayed, then click NEXT.
  3. Fill in the following information on the next page:
    • Username and Password - This will be your MountiePass username and password (do not include the @eou.edu in your username)
    • (optional) change the name of the profile to be more “friendly” - for example: EOU VPN Profile, then click IMPORT

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Connecting

If you have one or more VPN profiles configured, you can connect by selecting the desired profile within the app.

  1. Click or tap the name of the profile you wish to connect to (e.g. the EOU VPN Profile).
  2. Enter any credentials when prompted.
  3. If the connection is succesful, the profile will show as connected.

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Disconnecting

  1. Click the connect toggle
  2. If prompted to confirm, click OK

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Troubleshooting

Sometimes things won’t work smoothly. We have compiled some common issues and resolutions or workarounds. If you need assistance, you can contact our helpdesk too.

Multiple concurrent active VPN connections

The EOU vpn client might interfere with, or be interfered with by, other active VPN connections. If you have multiple VPN clients, or VPN profiles, and are having trouble, you may need to temporarily disconnect the other clients and then re-connect to the EOU VPN.

Outdated or corrupted client installation

The client will become outdated and sometimes configuration can be corrupted. Re-installation of the client and re-importing the VPN profile should fix these issues in most cases.

Internet Providers

Some Internet service providers do not “play well” with VPN. Most ground-based providers (Cable, DSL, and WiFi providers) should work just fine, but be aware that some Satellite and Wireless will block or severely limit your ability to use VPN. If you are having trouble and think your provider may be causing the problem, you may wish to try connecting from a different provider. This may mean making a trip to a nearby coffee shop or library and using their WiFi to connect to the VPN. Long term you may need to ask the provider to allow VPN connections, or change to a different provider.

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FAQ details:
Published date: 03/13/2018 8:18PM
Last updated: 03/27/2020 8:22PM (Tim Willey)
Author: Taylor Rhoton
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