When forwarding a phone, there will be a call screening when you first answer, this will require you to press a number on the dial pad to accept or reject a call.
Call screening is required if your number is part of a queue, the time it takes to ring can be extended to offset the additional time it takes to access the dialpad to answer the call.
Note: This is so that if the call is missed, the voicemail is left in the correct voicemail box and not someones cell phone.
If your number is not part of a queue, the call screening can be disabled
Note: If your voicemail catches the call, the voicemail will be left on your cell phone/home phone instead.
Dial *72 plus the number you want to forward your phone to.
Example: To forward to Monty’s mobile phone, he dials *72 then 5415551234
Tip: Press *72 by itself to forward your phone to the previously forwarded number.
Warning: Do not forward calls to your departments queue, this can cause a forwarding loop
Dial *73 to disable forwarding.
Note: If forwarding was not setup previously, an error tone will be heard.